Position Closed. This job ad no longer accept résumés for consideration.
Department: Electronic Repairs
Job Description Electronic Repairs Manager
Under the general direction and supervision of the Vice President/COO, coordinates and supervises the functions of the Electronic Repairs department.
- Establishes unit objectives, work plans, schedules, and ensures resources are available for completion of established operational assignments.
- Diagnoses, services, repairs and maintains personal computers, servers, printers and/or other data communications equipment.
- Hires, trains and supervises staff in the service and maintenance of computers and related data equipment.
- Establishes work standards, methods and controls for repair and/or maintenance actions.
- Develops repair services policies and procedures.
- Focuses on resources development and process improvements.
- Evaluates and implements changes in work procedures in assigned areas.
- Provides technical assistance and support to office personnel as required.
- Handles confidential information.
Relationships:
- Internal:
- Interacts with Bench Technicians, Technical Account Managers (TAMs), Subject Matter Experts (SMEs) and a variety of staff in other departments.
- External:
- Interacts with Field Engineers and subcontractor technical support staff.Interacts with vendors and manufacturers’ staff at various levels.
Primary Duties and Responsibilities:
- Plans, organizes and directs activities of the Electronic Repairs department.
- Establishes work standards, methods and controls for scheduled and unscheduled repair and maintenance actions.
- Investigates, analyzes, and resolves hardware and associated software and communications problems; performs complex hardware repairs and maintenance on a wide range of PC-based computers and peripheral equipment.
- Isolates malfunctions using troubleshooting techniques, diagnostic software, technical data and other tests requiring specialized test equipment.
- Interprets malfunctions and determines extent and economy of repair of malfunctioning equipment. Prescribes, coordinates and ensures accurate and timely corrective action.
- Reviews technical instructions and plans and ensures; ensures compliance with technical data, instructions, and work standards; ensures conformance to standard repair and maintenance practices.
- Maintains, inspects and tests assigned equipment and/or systems.
- Installs components, units and printed circuit boards following specifications.
- Supports Quality Assurance with receiving inspection and test, and shipping.
- Establishes work priorities for self and subordinates and schedules repair actions.
- Documents problems relating to hardware and software, and sets up prescribed formats, resolving them independently or referring them to expert staff as needed.
- Develops and/or follows established operation security practices; ensures compliance with safety standards and instructions.
- Documents all repairs for Quality Assurance testing and processing. Interacts with departmental staff to ensure Electronic Repairs customer satisfaction.
- Reviews, prioritizes, and processes problem reports; documents the progress of projects.
- Develops and maintains inventory of computer, printer, server, and/or other related equipment and peripherals, hardware and software.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
- Hires, trains and supervises Bench technicians and/or other employees, as the need arises.
- Ensures a high level of quality for customer service standards is maintained.
- Ensures test bed and common work areas are clean and well organized.
- Assists ITG support desk representatives on testing or providing information to Field Engineers.
- Interacts with vendors and manufacturers’ staff at various levels regarding parts information, technical information, and repair warranty.
Other Assigned Duties:
- Performs other related duties as assigned.
Qualifications:
- A+ certification is required.
- Bachelor’s degree in electronics and/or equivalent certificate from a technical school, or equivalent training and work experience.
- Minimum five years experience as Electronic Repairs senior technician or equivalent experience in an electronic repairs and/or maintenance environment.
- Experience using electronic test equipment such as multi-meter, signal generator, oscilloscope, digital voltmeters, and audio analyzer.
- Ability to read and understand technical drawings, datasheets, and written work instructions.
- Knowledge of a wide range of computer systems software, applications, hardware, and communications.
- Knowledge of customer service standards and procedures, and ability to relate well with customers.
- Good verbal and writing communication skills.
Status: Exempt
Position Closed. This job ad no longer accept résumés for consideration.