RPA allows agencies to prioritize human-centric services and declutter departments from redundant and time-consuming tasks, achieving not only an ROI in cost but in the intangibles of increased capacity, better compliance, and reduced backlogs.
Procurement is a major issue for the public sector. The federal government spent more than $4 trillion in 2018, as agencies and departments tried to ensure they had the goods and services needed to fulfill their missions. The procurement process itself is a pain point for both DOD and Civilian agencies, with numerous time-consuming and burdensome tasks that are often prone to errors.