Download Corporate ITG Capabilities Presentation.
- Over 30 years of experience partnering with commercial customers and the Federal government.
- Repeat customers through excellent service and support.
- Strong infrastructure with headquarters and National Support Center in Falls Church, VA closely located to our engineering, repair, logistics, and warehouse in Merrifield, VA.
- We invest in employees through annual educational stipends, in-house training, and monthly vendor training on new technologies.
- Focus on reinvesting in organization and restructuring policies to ensure benefits address employee needs.
- ITG’s quality policy, “the customer will be satisfied” is our business philosophy .
- Process driven approach is implemented through CENTRE, our ERP solution, developed to meet customer, employee, and compliance needs.
- Quality, service and security demonstrated by certifications: ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013 and consistent maintenance of CMMI-SVC and CMMI-DEV at Maturity Level 3.
- 365 / 7 days a week US-based call center reliably answers calls within less than 15 seconds.
- Strive to outperform and deliver on promises with a 99.08% achievement of SLAs for repair and 99.73% for response.
- Consistent customer satisfaction rating exceeding 97% for over 10 years and quick response to issue resolution and prevention.