{"id":536,"date":"2013-09-18T18:59:43","date_gmt":"2013-09-18T18:59:43","guid":{"rendered":"http:\/\/www.itgonline.com\/?p=536"},"modified":"2020-03-30T13:32:45","modified_gmt":"2020-03-30T17:32:45","slug":"new-it-service-management-website","status":"publish","type":"post","link":"https:\/\/staging.itgonline.com\/itgonline\/news\/new-it-service-management-website\/","title":{"rendered":"New ITSM website"},"content":{"rendered":"\n<p><strong>FALLS CHURCH, VA &#8211; September 18, 2013<\/strong>Integration Technologies Group, Inc. (ITG), a provider and expert integrator of IT Service Management solutions for government and commercial enterprises, recently released its newest website, www.myitservicemanagement.com. The website will serve as ITG\u2019s web presence for their ITSM services, offering a live help desk, online service portal, and asset management for businesses looking to outsource their IT service support.<\/p>\n\n\n\n<p>The new website offers visitors an overview of the core components that make up ITG\u2019s ITSM solution; a Web Portal, Help Desk, and Technical Account Managers. ITG\u2019s IT managed services provide customers with worldwide coverage that expands and improves service delivery capabilities. Offering live help desk support from their U.S. based Global Support Center (GSC) and a web based service portal, end users are able to access IT service support 24 hours a day 365 days a year.<\/p>\n\n\n\n<p>\u201cOur focus is to provide customers with the ability to expand their IT service capabilities without bearing the higher risks and costs associated with developing in-house support,\u201d says Bill Weithman, ITG\u2019s IT Managed Services Expert. \u201cOur biggest benefit to government resellers is our capability to modify the Web Portal to meet their customer\u2019s contractual requirements and ensure contract compliance.\u201d<\/p>\n\n\n\n<p>Located at the GSC in Falls Church, VA the Technical Account Management (TAM) team responds to service requests placed by phone, email, or web portal. \u201cBy providing access to trained, experienced, qualified, and certified personnel, customers can be assured the negative impact technology failures have on company resources is greatly reduced,\u201d says, GSC Lead Technical Account Manager, Roberto Udasco. <\/p>\n\n\n\n<p>ITG has an established global support network of Field Engineers, Technical Specialists, and Corporate Product Specialists they currently utilize to support IT systems in over 70 countries. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">About ITG<\/h2>\n\n\n\n<p>Integration Technologies Group is a global, Best Practices IT Services Company providing IT managed services, ISO, CMMI and ITIL Best Practices consulting, software and application development, video conferencing systems, and accessibility solutions. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>FALLS CHURCH, VA &#8211; September 18, 2013Integration Technologies Group, Inc. (ITG), a provider and expert integrator of IT Service Management solutions for government and commercial enterprises, recently released its newest website, www.myitservicemanagement.com. The website will serve as ITG\u2019s web presence for their ITSM services, offering a live help desk, online service portal, and asset management [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[],"class_list":["post-536","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New ITSM website - ITG<\/title>\n<meta name=\"description\" content=\"ITG released its newest website, www.myitservicemanagement.com and will serve as ITG\u2019s web presence for their ITSM services, offering a live help desk, online service portal, and asset management for businesses looking to outsource their IT service support\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New ITSM website - 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