{"id":3246,"date":"2019-08-31T10:25:00","date_gmt":"2019-08-31T14:25:00","guid":{"rendered":"https:\/\/staging.itgonline.com\/itgonline\/?p=3246"},"modified":"2020-04-09T10:00:34","modified_gmt":"2020-04-09T14:00:34","slug":"senior-manager-quality-standards-and-performance","status":"publish","type":"post","link":"https:\/\/staging.itgonline.com\/itgonline\/jobs\/senior-manager-quality-standards-and-performance\/","title":{"rendered":"[Closed] Senior Manager Quality Standards and Performance"},"content":{"rendered":"\n<p class=\"has-text-color has-background has-text-align-center has-theme-red-color has-custom-daylight-background-color\">Position Closed. This job ad no longer accept r\u00e9sum\u00e9s for consideration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">General Description Senior Manager Quality Standards and Performance<\/h2>\n\n\n\n<p>Under\nthe general direction and supervision of the Executive VP of Operations and\nConsulting executes the planning, implementation, monitoring and completion of\nprocess improvement projects against CMMI, ISO 9001, ISO 20000, ISO 27001, NIST,\nEVM, and other related improvement methodologies as dictated by contracts.\nProvides best practices support to clients, including <a>process\ndevelopment<\/a>, training, <a>implementation<\/a> support,\ninternal <a>auditing<\/a>, and preparation for\ncertification. <\/p>\n\n\n\n<p>Helps\nimplement business process improvement methodologies, including plans,\nprocedures, and form development. Works with team members and a diverse client\nbase primarily based in the Washington, DC Metropolitan area. Interfaces with\nclients on a regular, mutually agreed-upon basis to confirm expectations, and\ndelivers expected results. <\/p>\n\n\n\n<p>Helps\nmanage QS&amp;P coordination of tasks for team, including capacity of team,\naudit activities, and group meetings. Performs peer reviews as needed to ensure\nquality of work product delivered to clients. Elevates any issues to direct\nmanagement. Travels as required. Handles confidential information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Relationships:<\/h3>\n\n\n\n<ul class=\"list wp-block-list\"><li>Internal:<ul><li>Interacts with the Executive VP of Operations and Consulting, the Director of Software Engineering, the Director of Project Management Office, Business Development Managers (BDMs), Accounting and Human Resources departments, and a variety of staff at all levels.<\/li><\/ul><\/li><li>External:<ul><li>Communicates with staff of federal government agencies, customer organizations, subcontractors and a variety of vendors, including third-party registration, appraisal or accreditation entities.<\/li><\/ul><\/li><\/ul>\n\n\n\n<p><strong>Primary Duties\nand Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"list wp-block-list\"><li>Identifies business improvement opportunities, develops solutions, manages initiatives, and identifies resources and disciplines to execute the process.<\/li><li>Applies business process improvement methods and tools to promote continuous improvement and to assist ITG\u2019s customers in aligning and mobilizing every aspect of their operations and resources for their ultimate success.<\/li><li>Coaches and mentors on the application of business process improvement methodology and tools in one-on-one and group settings to supplement and reinforce skills attained during training.<\/li><li>Identifies any gaps that may exist relative to Best Practices and applicable ISO 27001, ISO 9001, ISO 20000 and CMMI standards and assists customers in developing a risk mitigation strategy and roadmap to address those gaps in a planned, strategic, and cost-efficient manner; to include guidance in implementing CMMI model to improve the quality of business processes to meet their business objectives or goals.<\/li><li>Performs process audits and reviews, identifies process compliance issues, provides coaching to ensure compliance, monitors execution of plans\/non-conformances to closure and facilitates lessons learned and process improvements. <\/li><li>Participates in internal and external audits and Appraisals as assigned.<\/li><li>Provides final deliverables in the form of a comprehensive findings and recommendations report.<\/li><li>Helps develop ITG standard process assets for consulting practice.<\/li><li>Assists in proposal cost analysis; develops pricing schedules and manages proposal preparation.<\/li><li>Coordinates team meetings.<\/li><li>Conducts peer review and quality checks of consultant work products on regular intervals, to verify the quality and the effectiveness of process implementation.<\/li><li>Generates regular reports as required.<\/li><li>Monitors the costs on each effort and identifies potential issues or overspending.<\/li><li>Provides customer relationship management support to ensure satisfaction and need identification. Ensures that any unsatisfactory quality issues are resolved. Identifies opportunities for new sales growth to Business Development staff. <\/li><li>Leads problem-solving activities to define problems, assess current state root cause.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Senior Manager responsibilities, including:<\/h3>\n\n\n\n<ol class=\"list wp-block-list\"><li>Develops internal\naudit schedules, provides support to the audit teams and performs annual\ninternal audits for ITG as assigned.<\/li><li>Participates in Best\nPractices Management Review Board activities as required.<\/li><li>Participates in\nISO and CMMI improvement meetings as required.<\/li><li>Provides quality\nrelated guidance and support to ITG Departments upon request.<\/li><li>Manages the\nrelationship with ITG\u2019s CMMI appraiser and ISO registrar.<\/li><li>Performs other\nrelated duties as assigned.<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Qualifications:<\/h3>\n\n\n\n<ul class=\"list wp-block-list\"><li>Bachelor\u2019s Degree in business, marketing, or technical field, or equivalent training and work experience.<\/li><li>Minimum of 8 years process improvement and consulting experience.<\/li><li>Strong interpersonal, organizational, presentation, verbal and writing communication skills.<\/li><li>Experience with CMMI Development, Services, and Acquisition models and face-to-face consulting with multiple clients dealing with CMMI model concepts and implementations.<\/li><li>Experience using Microsoft Office Products, including Microsoft Excel, Word, Outlook, PowerPoint, SharePoint and Visio.<\/li><li>Experience with presenting process improvement information to client organizations and writing and editing process improvement documents.<\/li><li>Experience with ISO processes and auditing procedures.<\/li><li>Knowledge of ISO 9001, ISO 27001, ISO 20000, CMMI or ITIL or other process improvement frameworks is highly desirable.<\/li><li>Lead Auditor certification in ISO 9001, ISO 27001, ISO 20000, and\/or Intro to CMMI DEV\/SVC, or other management system standard highly desirable.<\/li><li>ITIL Foundations or higher certification desirable.<\/li><li>Information Security experience highly desirable.<\/li><\/ul>\n\n\n\n<p><strong>Status:<\/strong> Exempt<\/p>\n\n\n\n<p class=\"has-text-color has-background has-text-align-center has-theme-red-color has-custom-daylight-background-color\">Position Closed. This job ad no longer accept r\u00e9sum\u00e9s for consideration.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Position Closed. This job ad no longer accept r\u00e9sum\u00e9s for consideration. General Description Senior Manager Quality Standards and Performance Under the general direction and supervision of the Executive VP of Operations and Consulting executes the planning, implementation, monitoring and completion of process improvement projects against CMMI, ISO 9001, ISO 20000, ISO 27001, NIST, EVM, and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[76],"tags":[],"class_list":["post-3246","post","type-post","status-publish","format-standard","hentry","category-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Closed] Senior Manager Quality Standards and Performance - ITG<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Closed] Senior Manager Quality Standards and Performance - ITG\" \/>\n<meta property=\"og:description\" content=\"Position Closed. 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