{"id":36,"date":"2017-11-07T12:06:35","date_gmt":"2017-11-07T17:06:35","guid":{"rendered":"http:\/\/gov.itgonline.com\/?page_id=36"},"modified":"2020-07-19T09:44:50","modified_gmt":"2020-07-19T14:44:50","slug":"oem-warranty-management","status":"publish","type":"page","link":"https:\/\/staging.itgonline.com\/gov\/federal-it-services\/oem-warranty-management\/","title":{"rendered":"Warranty Management of OEM products"},"content":{"rendered":"\n<p>ITG provides several tiers of warranty management service plans to best fit customers business needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ITG\u2019s Warranty Management Service Plans<\/h2>\n\n\n\n<ul class=\"list wp-block-list\"><li>Telephone Help Desk support<\/li><li>Next Business Day Response (on-site)<\/li><li>Same Business Day Response (4 hours, on site)<\/li><li>Critical Same Business Day Response (2 hours, on-site)<\/li><li>Mission Critical Response (full time, on-site engineers)<\/li><li>Depot Repairs (mail or walk-in)<\/li><li><strong>Extended Warranty plans applicable to most Government&nbsp;<\/strong><strong>Contracts<\/strong><\/li><li><strong>Customizable Warranty plans<\/strong><\/li><\/ul>\n\n\n\n<p>Warranty Service Plans are available with ITG\u2019s highly skilled IT Professionals and 24x7x365 Help Desk.&nbsp; Additional services can include change and configuration management, SLA escalations, automatic customer notifications for all status changes, technology refreshes, installation and asset recovery, as well as extensive reporting through either custom, or ad-hoc reports.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What we offer<\/h2>\n\n\n\n<ul class=\"list wp-block-list\"><li>Experienced\/Certified Technicians<\/li><li>Technical Help Desk\/Centralized Dispatch<\/li><li><a href=\"https:\/\/centre.itgonline.com\">Incident Tracking with CENTRE<\/a>, ITG\u2019s web-based warranty software<\/li><li>Flexible, Performance-based SLAs, Automated Escalations<\/li><li>Nationwide and Global Support<\/li><li>Logistics and Spare Parts Warehousing<\/li><li>Call triage<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>ITG provides several tiers of warranty management service plans to best fit customers business needs. ITG\u2019s Warranty Management Service Plans Telephone Help Desk support Next Business Day Response (on-site) Same Business Day Response (4 hours, on site) Critical Same Business Day Response (2 hours, on-site) Mission Critical Response (full time, on-site engineers) Depot Repairs (mail [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty Management of top OEM for Federal Contracts - ITG<\/title>\n<meta name=\"description\" content=\"ITG provides holistic warranty management of top OEM&#039;s products for Federal Government Contracts and extended warranty plans\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty Management of top OEM for Federal Contracts - 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