{"id":66,"date":"2017-11-04T08:39:25","date_gmt":"2017-11-04T13:39:25","guid":{"rendered":"https:\/\/staging.itgonline.com\/consulting\/?page_id=66"},"modified":"2019-11-27T10:17:03","modified_gmt":"2019-11-27T15:17:03","slug":"iso-20000-1-requirements","status":"publish","type":"page","link":"https:\/\/staging.itgonline.com\/consulting\/iso-consulting\/iso-20000-information-technology-service-management\/iso-20000-1-requirements\/","title":{"rendered":"ISO 20000-1 Implementation Requirements"},"content":{"rendered":"\n

An organization ultimately needs to understand what is ISO 2000-1, what are the ISO 20000-1 requirements, and how to apply the principles of the Standard to the way operations are performed. Our certified ISO 20000 Consultants can show you how to successfully prepare for and achieve an ISO 20000 implementation, and strategically support your service goals and objectives.<\/p>\n\n\n\n

ISO 20000-1:2011 clauses<\/h2>\n\n\n\n
Section Number<\/th>Expectations<\/th><\/tr><\/thead>
1-3 ISO Scope, References, Terms<\/strong><\/td>\n\nGeneral introduction notes to the standard\n\n<\/td><\/tr>
4 Service Management System General Requirements<\/strong><\/td>Service Management Policy
Service Catalogue Management Commitment
Governance of Processes Operated by Other Parties System for Document Control System for Record Control System for Internal Audits <\/td><\/tr>
5 Design and Transition of New or Changed Services<\/strong><\/td>System for Adding New Services
System for Managing Changes to Services <\/td><\/tr>
6 Service Delivery Processes<\/strong><\/td> Service level Management Service Reporting Service Continuity and Availability Management Budgeting and Accounting for Services
Capacity Management Information Security Management <\/td><\/tr>
7 Relationship Processes<\/strong><\/td> Business Relationship Management
Supplier Management <\/td><\/tr>
8 Resolution Processes<\/strong><\/td> Incident and Service Request Management
Problem Management <\/td><\/tr>
9 Control Processes<\/strong><\/td> Configuration Management
Change Management
Release and Deployment Management <\/td><\/tr>
10 Improvement<\/strong><\/td> Corrective Action
Continual Improvement <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Cumulatively the above ISO 20000-1:2011 clauses discuss the ISO 20000-1 requirements placed on an organization that wishes to achieve ISO 20000-1:2011 certification. Each one of the mandatory ISO 20000-1 requirements defines specific activities to be performed. In many cases organizations have already invested time and resource to address specific processes, for example a service tool is being utilized to track customer requests through the lifecycle to ensure that customer\u2019s needs are being met.<\/p>\n\n\n\n

Evaluate your Current System for ISO 20000-1:2011<\/h2>\n\n\n\n

Since many organizations have started the implementation process to meet customers\u2019 demands, the most pragmatic way to approach ISO 20000-1:2011 is to evaluate the current system against each of the required processes<\/strong>. Many early adopters of ISO 20000-1:2011 are already certified to one or more standards such as ISO 9001 or ISO 27001, this makes the transition to ISO 20000-1:2011 easier as some of the basic requirements of a management system<\/strong>.<\/p>\n\n\n\n

Evaluate your current system<\/h2>\n\n\n\n

Learn more about how we can accelerate your ISO 20000-1 implementation<\/strong> or upgrade your ISO 20000-1 to ISO 20000-1:2018?
We will contact you the moment we receive your information to discuss it. <\/p>\n","protected":false},"excerpt":{"rendered":"

An organization ultimately needs to understand what is ISO 2000-1, what are the ISO 20000-1 requirements, and how to apply the principles of the Standard to the way operations are performed. Our certified ISO 20000 Consultants can show you how to successfully prepare for and achieve an ISO 20000 implementation, and strategically support your service […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry"],"yoast_head":"\nISO 20000-1 Implementation Requirements - ITG Consulting Services<\/title>\n<meta name=\"description\" content=\"Learn how ISO 20000-1 Implementation Requirements provides the methodology and the framework to help companies manage their I.T Management System\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 20000-1 Implementation Requirements - ITG Consulting Services\" \/>\n<meta property=\"og:description\" content=\"Learn how ISO 20000-1 Implementation Requirements provides the methodology and the framework to help companies manage their I.T Management System\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.itgonline.com\/consulting\/iso-consulting\/iso-20000-information-technology-service-management\/iso-20000-1-requirements\/\" \/>\n<meta property=\"og:site_name\" content=\"ITG Consulting Services\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-27T15:17:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/iso-consulting\\\/iso-20000-information-technology-service-management\\\/iso-20000-1-requirements\\\/\",\"url\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/iso-consulting\\\/iso-20000-information-technology-service-management\\\/iso-20000-1-requirements\\\/\",\"name\":\"ISO 20000-1 Implementation Requirements - 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