{"id":145,"date":"2017-11-04T17:21:59","date_gmt":"2017-11-04T22:21:59","guid":{"rendered":"https:\/\/staging.itgonline.com\/consulting\/?page_id=145"},"modified":"2019-11-27T10:44:21","modified_gmt":"2019-11-27T15:44:21","slug":"cmmi-for-services","status":"publish","type":"page","link":"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/","title":{"rendered":"CMMI for Services (CMMI SVC)"},"content":{"rendered":"\n<p>Virtually any service organization can benefit from the CMMI for Services framework, as the model contains activities needed to establish, deliver, and manage services. Services may be those provided from an IT help desk, financial firms, health care, human resources, logistics, etc. <\/p>\n\n\n\n<p>The type of organization is extensive as approximately 80% of the world economy encompasses services. Additionally, a large percentage of government acquisitions involve purchasing some type of service.<\/p>\n\n\n\n<p>A service provider would benefit from employing CMMI-SVC when the guidance is needed to<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Define customer requirements,<\/li><li>Deliver services to meet agreements,<\/li><li>Manage the organization\u2019s ability to continually provide services and retain revenue,<\/li><li>Establish service level and proactively address issues before they become a problem and result in a loss of business.<\/li><\/ul>\n\n\n\n<p>Outside of operational support, this framework supports the need to address long term strategies for the organization and its customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CMMI for Services Process Areas<\/h2>\n\n\n\n<p>CMMI for Services constellation consists of concepts from the core CMMI practices, Information Technology Infrastructure Library (ITIL), ISO 20000, and various other technical standards.<\/p>\n\n\n\n<p>Additionally, CMMI for Services includes process areas that encompass four categories: <strong>Service Establishment and Delivery<\/strong> (this category is unique to CMMI for Services), <strong>Process Management<\/strong>, <strong>Project and Work Management<\/strong>, and <strong>Support<\/strong>. These areas contain the specific practices expected to contribute to institutionalization.<\/p>\n\n\n\n<p><strong>CMMI for Services Maturity Level 3 contains 18 Process Areas<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CMMI-SVC &#8211; Maturity Level 2 Process Areas<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Process Area<\/strong><\/th><th><strong>Goals<\/strong><\/th><\/tr><\/thead><tbody><tr><td>1 <strong>Measurement and Analysis<\/strong><\/td><td>\n\nAlign Measurement and Analysis Activities\nProvide Measurement Results\n\n<\/td><\/tr><tr><td>2 <strong>Process and Product Quality Assurance<\/strong><\/td><td>\n\nObjectively Evaluate Processes and Work Products\nProvide Objective Insight\n\n<\/td><\/tr><tr><td>3 <strong>Requirements Management<\/strong><\/td><td>\n\nManage Requirements\n\n<\/td><\/tr><tr><td>4 <strong>Service Delivery<\/strong><\/td><td>\n\nEstablish Supplier Agreements\nPrepare for Service Delivery\nDeliver Services\n\n<\/td><\/tr><tr><td>5 <strong>Supplier Agreement Management<\/strong><\/td><td>\n\nEstablish Supplier Agreements\nSatisfy Supplier Agreements\n\n<\/td><\/tr><tr><td>6 <strong>Work Monitoring and Control<\/strong><\/td><td>\n\nMonitor the Work Against the Plan\nManage Corrective Action to Closure\n\n<\/td><\/tr><tr><td>7 <strong>Work Planning<\/strong><\/td><td>\n\nEstablish Estimates\nDevelop a Work Plan\nObtain Commitment to tie Plan\n\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">CMMI-SVC &#8211; Maturity Level 3 Additional Process Areas<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Process Area<\/strong><\/th><th><strong>Goals<\/strong><\/th><\/tr><\/thead><tbody><tr><th><\/th><th><\/th><\/tr><tr><td>1 <strong>Capacity and Availability Management<\/strong><\/td><td>\n\nPrepare for Capacity and Availability Management\nMonitor and Analyse Capacity and Availability\n\n<\/td><\/tr><tr><td>2 <strong>Decision Analysis and Resolution<\/strong><\/td><td>\n\nEvaluate Alternatives\n\n<\/td><\/tr><tr><td>3 <strong>Incident Resolution and Prevention<\/strong><\/td><td>\n\nPrepare for Incident Resolution and Prevention\nIdentify, Control, and Address Individual Incidents\nAnalyse, Address Causes &amp; Impacts of Selected Incidents\n\n<\/td><\/tr><tr><td>4 <strong>Integrated Work Management<\/strong><\/td><td>\n\nUse the Defined Process for the Work\nCoordinate and Collaborate with Relevant Stakeholders\n\n<\/td><\/tr><tr><td>5 <strong>Organizational Process Definition<\/strong><\/td><td>\n\nEstablish Organizational Process Assets\n\n<\/td><\/tr><tr><td>6 <strong>Organizational Process Fouls<\/strong><\/td><td>\n\nDetermine Process Improvement Opportunities\nPlan and Implement Process Action\nDeploy Organizational Process Assets and Incorporate Experiences\n\n<\/td><\/tr><tr><td>7 <strong>Organizational Training<\/strong><\/td><td>\n\nEstablish an Organizational Training Capability\nProvide Training\n\n<\/td><\/tr><tr><td>8 <strong>Risk Management<\/strong><\/td><td>\n\nPrepare for Risk Management\nIdentify and Analyse Risks\nMitigate Risks\n\n<\/td><\/tr><tr><td>9 <strong>Service Continuity<\/strong><\/td><td>\n\nIdentify Essential Service Dependencies\nPrepare for Service Continuity\nVerily and Validate the Service Continuity Plan\n\n<\/td><\/tr><tr><td>10 <strong>Service System Development (optional)<\/strong><\/td><td>\n\nDevelop and Analyse Stakeholder Requirements\nDevelop Service Systems\nVerify and Validate Service Systems\n\n<\/td><\/tr><tr><td>11 <strong>Service System Transition<\/strong><\/td><td>\n\nPrepare for Service System Transition\nDeploy the Service System\n\n<\/td><\/tr><tr><td>12 <strong>Strategic Service Management<\/strong><\/td><td>\n\nEstablish Strategic Needs and Plans for Standard Services\nEstablish Standard Services\n\n<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Virtually any service organization can benefit from the CMMI for Services framework, as the model contains activities needed to establish, deliver, and manage services. Services may be those provided from an IT help desk, financial firms, health care, human resources, logistics, etc. The type of organization is extensive as approximately 80% of the world economy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":113,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CMMI for Services Appraisal CMMI SVC - ITG Consulting Services<\/title>\n<meta name=\"description\" content=\"CMMI for Services Implementation and Process Areas Maturity Level 2 and Level 3, CMMI for Services includes process areas that encompass four categories\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CMMI for Services Appraisal CMMI SVC - ITG Consulting Services\" \/>\n<meta property=\"og:description\" content=\"CMMI for Services Implementation and Process Areas Maturity Level 2 and Level 3, CMMI for Services includes process areas that encompass four categories\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/\" \/>\n<meta property=\"og:site_name\" content=\"ITG Consulting Services\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-27T15:44:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/cmmi-consulting\\\/cmmi-for-services\\\/\",\"url\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/cmmi-consulting\\\/cmmi-for-services\\\/\",\"name\":\"CMMI for Services Appraisal CMMI SVC - ITG Consulting Services\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/#website\"},\"datePublished\":\"2017-11-04T22:21:59+00:00\",\"dateModified\":\"2019-11-27T15:44:21+00:00\",\"description\":\"CMMI for Services Implementation and Process Areas Maturity Level 2 and Level 3, CMMI for Services includes process areas that encompass four categories\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/cmmi-consulting\\\/cmmi-for-services\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/cmmi-consulting\\\/cmmi-for-services\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/cmmi-consulting\\\/cmmi-for-services\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CMMI Consulting\",\"item\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/cmmi-consulting\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CMMI for Services (CMMI SVC)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/#website\",\"url\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/\",\"name\":\"ITG Consulting Services\",\"description\":\"Management and Compliance Consulting Services\",\"publisher\":{\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/#organization\",\"name\":\"Integration Technologies Group Inc\",\"url\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/wp-content\\\/uploads\\\/itg-ico.png\",\"contentUrl\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/wp-content\\\/uploads\\\/itg-ico.png\",\"width\":512,\"height\":512,\"caption\":\"Integration Technologies Group Inc\"},\"image\":{\"@id\":\"https:\\\/\\\/staging.itgonline.com\\\/consulting\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CMMI for Services Appraisal CMMI SVC - ITG Consulting Services","description":"CMMI for Services Implementation and Process Areas Maturity Level 2 and Level 3, CMMI for Services includes process areas that encompass four categories","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"CMMI for Services Appraisal CMMI SVC - ITG Consulting Services","og_description":"CMMI for Services Implementation and Process Areas Maturity Level 2 and Level 3, CMMI for Services includes process areas that encompass four categories","og_url":"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/","og_site_name":"ITG Consulting Services","article_modified_time":"2019-11-27T15:44:21+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/","url":"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/","name":"CMMI for Services Appraisal CMMI SVC - ITG Consulting Services","isPartOf":{"@id":"https:\/\/staging.itgonline.com\/consulting\/#website"},"datePublished":"2017-11-04T22:21:59+00:00","dateModified":"2019-11-27T15:44:21+00:00","description":"CMMI for Services Implementation and Process Areas Maturity Level 2 and Level 3, CMMI for Services includes process areas that encompass four categories","breadcrumb":{"@id":"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/cmmi-for-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.itgonline.com\/consulting\/"},{"@type":"ListItem","position":2,"name":"CMMI Consulting","item":"https:\/\/staging.itgonline.com\/consulting\/cmmi-consulting\/"},{"@type":"ListItem","position":3,"name":"CMMI for Services (CMMI SVC)"}]},{"@type":"WebSite","@id":"https:\/\/staging.itgonline.com\/consulting\/#website","url":"https:\/\/staging.itgonline.com\/consulting\/","name":"ITG Consulting Services","description":"Management and Compliance Consulting Services","publisher":{"@id":"https:\/\/staging.itgonline.com\/consulting\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.itgonline.com\/consulting\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/staging.itgonline.com\/consulting\/#organization","name":"Integration Technologies Group Inc","url":"https:\/\/staging.itgonline.com\/consulting\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.itgonline.com\/consulting\/#\/schema\/logo\/image\/","url":"https:\/\/staging.itgonline.com\/consulting\/wp-content\/uploads\/itg-ico.png","contentUrl":"https:\/\/staging.itgonline.com\/consulting\/wp-content\/uploads\/itg-ico.png","width":512,"height":512,"caption":"Integration Technologies Group Inc"},"image":{"@id":"https:\/\/staging.itgonline.com\/consulting\/#\/schema\/logo\/image\/"}}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/pages\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/comments?post=145"}],"version-history":[{"count":12,"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/pages\/145\/revisions"}],"predecessor-version":[{"id":1301,"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/pages\/145\/revisions\/1301"}],"up":[{"embeddable":true,"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/pages\/113"}],"wp:attachment":[{"href":"https:\/\/staging.itgonline.com\/consulting\/wp-json\/wp\/v2\/media?parent=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}